Craftsmanship We're Proud To Put Our Name To
About Us
We run our business on quality products, craftsmanship and hard work. Always putting our clients, needs, budgets and timescales first, so they get the best results without ever having to compromise. Our passion and experience have earned us the quality reputation we put our name to.
SERVICES
FAQs
Do you provide a written quotation?
We provide a fixed price quotation valid for up to 60 days.
Do you charge for a survey?
No we don’t charge for surveys - no charge and no obligation.
Is any preparation required?
We ask that we are given a clear area to work in. We advise that any soft furnishings are removed or covered. We will provide dustsheets for carpet protection and to cover any furniture. We take great care in protecting your environment prior to any work starting. We will tidy up and vacuum at the end of each stage of the job, at the end of the day and at the end of the project. Our customer feedback regularly cites our level of tidiness as both unexpected and very welcomed!
What happens if any unforeseen work is required which was not detailed on the survey?
Our survey is such in terms of its detail that there are rarely additional works as we are very thorough. However due to the nature of our work, sometimes when we work with historic windows additional work may be required that could not be quantified at the survey. A further written estimate for additional work would be presented and discussed. Minor works would most likely be covered without additional cost but chargeable work will not be done without asking permission and confirming details with you.
Do I need to comply with building regulations?
All our replacement double glazing complies with building regulations.
My building is listed what do I need to do?
You need to apply for listed building consent with your local authority to carry out any alterations such as installing Double Glazing. Repairs to existing windows do not generally require consent but it is always best to check. Most authorities have excellent information and guidance on their website.
What is your lead time?
This can vary, at times it can be 6-8 weeks, however we discuss this with you at the survey. If work is required urgently we will do our best to accommodate you within our own workload
What are your payment terms?
The balance will be payable on completion of the project and once you are completely satisfied with our work. We accept BACS, all major credit and debit cards and Pay Pal.
